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© 2019 by RICH RAGS LLC-ALL RIGHTS RESERVED.

R E T U R N   P O L I C Y

 

 

Thank you for shopping with us at Rich Rags. We endeavour to do all that we can to hope you love your purchase(s). However, if you are not fully satisfied with the item(s) you have received, you may return the item(s) to us within 7 days of receipt, provided they are in original condition with tags intact. Once items are returned you will be entitled a store credit.

We are not able to accept items that appear to have been worn, washed, are not in original condition, or have had tags removed. Every aspect of the garment must be free from signs of wear and odour.  

We can offer a store credit (excluding cost of delivery) and request that you return the item(s) unused and with the tags intact to us. Please ensure all return packages are sent with a trackable, insured service that provide you with a proof of postage, as we cannot take responsibility for items damaged or lost in transit. Please allow up to 10 days from the time we receive your return for it to be processed.

Where items are returned to us outside of this time period we reserve the right to return the item to you.

Changed your mind? Your right to cancel.

We understand that you may change your mind about something you have bought online.

You have the right to cancel within 24 hours of placing your order if you simply change your mind. 

Where items are returned to us outside of this time period we reserve the right to return the item to you.

Undelivered Items

If items are undeliverable to you by the courier/postal services these orders will be held for a defined period of time (varies per company) for you to collect. If uncollected items exceed this limit, they will be returned to us as the sender. All items will be automatically refunded and returned to stock. You will be notified via email of the refund once processed.

Mail your item to the address below:

Rich Rags

Saint  Louis, MO 63031